Terms & Conditions

Refunds & Exchanges

We hope that you are happy with your purchases but if for any reason you need to exchange or return an item please send it back unused and in a saleable condition within 30 days of receipt.

Please include a note with your order number, name and address. Unfortunately, we cannot be responsible for returns that are lost or damaged in the post so please obtain a free proof of postage from the post office. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement. Exchanges are processed immediately and replacements should be with you in about 5 days but we recommend that you place a new order and return the item for refund if you are in a hurry. We will not charge for delivery on exchange orders for customers in the UK or Ireland.

Unfortunately we are unable to refund or exchange an item without a receipt / delivery note and the refund will only be made to the original payer. Please note that as we do not offer a free returns service if you wish to return an item you will be asked to pay the postage costs.

Return delivery address:

Bertie’s Blankets, The Farmhouse, Malton Cote Farm, Ebberston, North Yorkshire, YO13 9PZ.


The following are the terms of use that govern the www.bertiesblankets.com website (the “Site”). Your use of the Site constitutes your agreement to these terms. Bertie's Blankets reserves the right to revise these terms and conditions. We will post any changes here as they are made. Because your use of the Site following any changes constitutes your agreement to be bound by any changes, you may wish to check this section periodically.

Site Content

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Bertie's Blankets. The Site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to the Site are owned by Bertie's Blankets. All other Bertie's Blankets trademarks appearing on this Site are trademarks of Bertie's Blankets.

The Contents of the Site, and the Site as a whole, are solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site only for your personal use. No right, title or interest in any downloaded materials or software is given to you as a result of any such downloading or copying. You may not reproduce (except as expressly provided for in these terms of use or with our prior written consent), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

Product Information

Bertie's Blankets products displayed on the Site are available on this Site or otherwise while supplies last. In some cases, merchandise displayed for sale on the Site may not be available with all stockists. The prices displayed on the Site are quoted in pounds sterling (except where otherwise indicated) and are valid and effective only in Europe for purchases made through the Site.

Design Protection

No rights in the design of Bertie's Blankets’ products, or designs incorporated in such products, shall pass to you except as an integral part of products purchased by you. You agree not to copy or reproduce, or cause to be copied or reproduced, either directly or indirectly, Bertie's Blankets’ products, product designs, designs incorporated in such products, or product packaging. This Design Protection provision shall survive termination of this agreement.


We have made every effort to display the colours of our products that appear on the Site as accurately as possible. Because the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Cookie Policy

You agree that Bertie's Blankets may use and/or disclose information consistent with our Cookie Policy.


You agree to defend, indemnify and hold Bertie's Blankets harmless from and against any and all claims, damages, costs and expenses, including legal costs and fees, arising from or related to your use of the Site contrary to these terms of use and/or our Privacy Policy.

Links to Other Web Sites

To the extent that this Site contains links to services and resources not within Bertie's Blankets’s control (“Third-Party Sources”), any claims or concerns regarding any Third-Party Sources, or any link thereto, should be directed to the particular Third-Party Source. You agree that Bertie's Blankets shall not be liable to you for your use of any Third-Party Sources.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.

Our Liability

The Contents displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.


Inaccuracy Disclaimer

From time to time there may be information on this Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.


Unless otherwise specified and except to the extent Bertie's Blankets products are offered for sale in the United Kingdom through this Site, this Site and its Contents are displayed solely for the purpose of promoting Bertie's Blankets’s products available in the United Kingdom and select foreign markets. This Site is controlled and operated by Bertie's Blankets from its offices in England.

Choice of Law and Venue

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The English courts will have jurisdiction (on a non-exclusive basis) over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

Third-Party Trademarks

Third-party trademarks, trade names, product names and logos, contained in our Site may be the trademarks or registered trademarks of their respective owners.

Your Concerns

Please send any concerns regarding our products or services to hello@bertiesblankets.com.


This agreement is effective unless and until terminated by either you or Bertie's Blankets. You may terminate this agreement at any time after which time you agree that you shall not access the Site. Bertie's Blankets may terminate this agreement at any time, may do so immediately, without notice, and may deny you access to the Site.