We hope that you are happy with your purchases but if for any reason you need to exchange or return an item please send it back unused and in a saleable condition within 30 days of receipt.
Please include a note with your order number, name and address. Unfortunately, we cannot be responsible for returns that are lost or damaged in the post so please obtain a free proof of postage from the post office. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement. Exchanges are processed immediately and replacements should be with you in about 5 days but we recommend that you place a new order and return the item for refund if you are in a hurry. We will not charge for delivery on exchange orders for customers in the UK or Ireland.
Unfortunately we are unable to refund or exchange an item without a receipt / delivery note and the refund will only be made to the original payer. Please note that as we do not offer a free returns service if you wish to return an item you will be asked to pay the postage costs.
Bertie’s Blankets, The Farmhouse, Malton Cote Farm, Ebberston, North Yorkshire, YO13 9PZ.
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Bertie's Blankets products displayed on the Site are available on this Site or otherwise while supplies last. In some cases, merchandise displayed for sale on the Site may not be available with all stockists. The prices displayed on the Site are quoted in pounds sterling (except where otherwise indicated) and are valid and effective only in Europe for purchases made through the Site.
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